Business ProfileforEner-Tight Windows & Doors Ltd.

Crooks! I hired these guys to have my windows replaced and I choose these guys because they were HIGHLY recommened. Well they did the job and shortly after, the windows were no longer able to open and close properly. This is because they installed the WRING screws to the arm that connects the winch to the window. I called, I wrote, I BEGGED THEM TO FIX... all I got was silence! Then 2 guys showed up in june, looked at my windows and said the screws were too small and needed to be replaced. They assured me the issue would be fixed in a week; it is now October and my windows won't close properly. These guys are ******, do not respect or abide by their commitment to a job well done or even to the contract we paid for to fix issues as they arise. Here is my last correspondence with them (for all the good it will do me),.. don't expect they will fix or even respond. Realizing that the only recourse is to fix this myself and sue for damages. What a waist of time! Dont let this happen to you! These guys are ******! AVOID! \~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Good day, I am so happy your "PRIORITY URGENT" request resulted in a van with 2 men showing up to my home and after 5 mins of looking at my faulty windows, they decided that; 1. The windows were installed with screws that were too small 2. They did not have the right-sized screws in their van and needed to order replacement parts. They ensured to me that they would get the right screws and fix this problem in a week..... THAT WAS JUNE.... IT IS NOW OCTOBER!!!! We spent an enormous amount of money for you to change the windows in our home. So far you have installed substandard windows and refused to repair the damage you have done. My windows are still broken with NO end in sight. IS THIS HOW YOU TREAT LOYAL CUSTOMERS???? Please resolve this issue ASAP, or I will SUE your company for breach of contract on our "LIFETIME guarantee" and I will make it my mission in life to tell my story of your HORRIBLE customer service to every internet site I can find and the ****** ******** ******. I will make it my purpose in life to ensure NO ONE orders windows from you and goes through the same nightmare my family has been through. I am giving this company a chance to make good on their professional name and our contract made in good faith! I leave this for your consideration, **** **********

Firstly, I want to assure you that customer satisfaction is our top priority. We understand that this is essential in a business and that is why we strive to be there for you after the sale. We have never left an email of yours unanswered or a phone call unreturned, however, please know that the lifetime warranty is provided by the manufacture (which we have connected you with and followed up on for you) and Enertight does not manufacture any product. We are always here to facilitate this warranty on your behalf and will continue to do so. The manufacture has also informed us that this is being looked after for you/and contacted you -as this was no fault of Enertight. As always, please feel free to contact us by email at ******************** or by calling our office at ************ to discuss further.